Terms of service

Welcome to Sai Creations. This website is operated by CMS Exports, Moradabad, Uttar Pradesh, India.
 
By accessing our website or placing an order, you agree to be bound by the following Terms of Service. Please read them carefully. If you do not agree, please do not use our website.
 
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1. GENERAL
 
Throughout these Terms, "we", "us", and "our" refer to Sai Creations / CMS Exports. "You" refers to the user, visitor, or customer.
 
Our store is powered by Shopify Inc. These Terms apply to all visitors and customers of our website.
 
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website constitutes acceptance of the updated Terms.
 
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2. ELIGIBILITY
 
By using this website, you confirm that you are at least 18 years of age, or that you have the consent of a parent or guardian. You agree to use this site only for lawful purposes.
 
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3. PRODUCTS & PRICING
 
We have made every effort to display our products and their colours as accurately as possible. However, as many of our products are handcrafted, there may be slight variations in finish, colour, or size from what is shown on the website. These variations are a natural characteristic of handmade products and are not considered defects.
 
All prices on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Prices are subject to change without notice.
 
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4. ORDERS & PAYMENT
 
By placing an order, you are making an offer to purchase a product. We reserve the right to accept or decline any order at our discretion.
 
We accept payment via UPI, credit/debit cards, net banking, and Cash on Delivery (COD) — processed securely through Razorpay. We do not store your payment information.
 
For bulk or custom orders, full or partial advance payment may be required.
 
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5. SHIPPING & DELIVERY
 
Please refer to our Shipping Policy for full details on processing times, delivery timelines, and shipping charges.
 
We currently deliver within India. For international orders, please contact us directly at info@cmsexports.com.
 
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6. RETURNS & REFUNDS
 
Please refer to our Refund & Return Policy for full details on eligibility, process, and timelines.
 
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7. INTELLECTUAL PROPERTY
 
All content on this website — including product images, descriptions, logos, graphics, and text — is the intellectual property of Sai Creations / CMS Exports. You may not reproduce, copy, distribute, or use any content without our express written permission.
 
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8. USER CONDUCT
 
You agree not to:
- Use this website for any unlawful purpose
- Attempt to gain unauthorised access to any part of our website or systems
- Post false, misleading, or defamatory content
- Infringe on the intellectual property rights of others
- Use automated tools to scrape or extract data from our website
 
We reserve the right to restrict or terminate access for any user who violates these terms.
 
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9. LIMITATION OF LIABILITY
 
To the fullest extent permitted by law, Sai Creations / CMS Exports shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our maximum liability to you shall not exceed the value of the order placed.
 
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10. GOVERNING LAW
 
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Moradabad, Uttar Pradesh, India.
 
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11. CONTACT
 
For any questions about these Terms of Service:
 
Email: info@cmsexports.com
Phone / WhatsApp: +91-9528822576
Address: CMS Exports, Kanth Marg, Moradabad — 244001, Uttar Pradesh, India