At Sai Creations (CMS Exports), we stand behind every product we make. Your satisfaction matters deeply to us, and we have designed this policy to be fair, transparent, and straightforward.
We offer a 7-day return policy. You have 7 days from the date of delivery to raise a return request with a valid reason.
To be eligible for a return, your item must:
- Be in the same unused condition in which you received it
- Have all original tags and accessories intact
- Be in its original packaging
- Be accompanied by your order confirmation or proof of purchase
HOW TO RAISE A RETURN REQUEST
Contact us within 7 days of delivery:
Phone / WhatsApp: +91-9528822576
Email: info@cmsexports.com
2. A clear description of the issue
3. Photos of the product received
4. An unboxing video (mandatory for damage claims — see below)
Once your request is reviewed and accepted, we will arrange a return pickup at no cost to you (for eligible cases).
We strongly recommend recording a clear video while opening your package — with the shipping label visible. This unboxing video is mandatory when reporting:
- Missing parts or accessories
Complaints without an unboxing video may not be entertained. This protects both you and us.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or if you receive an incorrect item — please contact us within 24 hours of delivery with photos and your unboxing video. We will offer:
Option A: Free replacement with the correct/undamaged product
Option B: Exchange for an alternative product of equal value
We will schedule a return pickup at our expense. Once the returned product passes our quality check (confirming it is unused and in original condition), a replacement or exchange will be processed promptly.
For missing items or incomplete orders: the missing parts will be sent after verification from our end.
RETURNS FOR OTHER REASONS
(Did not like / Changed mind / Size not suitable)
We understand preferences can change. If you are not satisfied with your purchase — for any reason — you may return it within 7 days of delivery provided:
- The item is unused, unaltered, and in original packaging
- The item is not from a non-returnable category (see below)
Please note: A deduction of 20% of the order value or the actual two-way shipping and packing cost — whichever is higher — will apply for returns under this reason. This covers logistics and restocking.
The following items cannot be returned or exchanged:
- Customised or personalised orders (custom engraving, special packaging, bulk gifting orders)
- Sale items (products listed under promotional or clearance sales)
- Products that have been used, washed, altered, or damaged by the buyer
Once your return is received and passes our quality check, we will notify you via email or WhatsApp. Refunds are processed as follows:
Prepaid orders: Refunded to your original payment method within 5–7 working days, depending on your bank
COD orders: Refunded via bank transfer — you will need to share your bank account details
COD handling charges are non-refundable; only the product value is refunded
Orders can be cancelled within 24 hours of placing, provided they have not been dispatched or moved into production (for custom/bulk orders). After 24 hours, cancellations cannot be accepted.
For cancellations of prepaid orders, any transaction/payment gateway charges incurred will be deducted from the refund amount.
CONTACT FOR RETURNS & REFUNDS
Phone / WhatsApp: +91-9528822576
Email: info@cmsexports.com
Address: Kanth Marg, Moradabad — 244001, Uttar Pradesh, India
