Privacy Policy

Effective Date: August 11, 2026

Sai Creations, operated by CMS Exports, Moradabad, and part of the parent business Gopal Goods, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit shopya.in or make a purchase from us.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal details: Name, email address, phone number, billing and shipping address
Payment information: Processed securely through our payment gateway partners. We do not store card details on our servers.
Device & usage data: IP address, browser type, pages visited, and time spent on the site (via cookies and analytics tools)
Communication data: Messages sent via WhatsApp, email, or contact forms

2. How We Use Your Information

We use the information collected for the following purposes:

To process and fulfill your orders
To communicate order updates, shipping status, and customer support
To send promotional offers or festive updates (only if you have opted in)
To improve our website, products, and services
To comply with legal obligations and prevent fraud

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your data only with:

Logistics partners (e.g., Shiprocket, DTDC) to fulfill and deliver your orders
Payment gateway providers to securely process transactions
Legal authorities if required by law or to protect our rights

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You may disable cookies in your browser settings, though this may affect certain functionalities of the website.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All payment transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data (subject to legal requirements)
Opt out of marketing communications at any time

To exercise any of these rights, please contact us at cmsexports50@gmail.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.