Sai Creations (operated by CMS Exports, Moradabad) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our store.
By using our website or placing an order, you agree to the practices described in this policy.
1. INFORMATION WE COLLECT
When you visit our store or make a purchase, we may collect the following information:
Personal Identification Information
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely — we do not store card details)
Device and Usage Information
- IP address, browser type, device type
- Pages visited, time spent, click behaviour
- Referring website or search terms
This information is collected automatically via cookies and similar tracking technologies.
Order and Communication Information
- Order history and preferences
- Messages or queries you send us via email, WhatsApp, or contact forms
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and invoices
- Respond to your queries and provide customer support
- Improve our website and shopping experience
- Send you relevant offers, new collections, and updates (only if you have opted in)
- Detect and prevent fraud or unauthorised transactions
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
3. SHARING YOUR INFORMATION
We may share your information only in the following circumstances:
Service Providers: With trusted third-party partners who help us operate our store — including Shopify (our e-commerce platform), payment gateways (Razorpay), and courier partners — solely for the purpose of fulfilling your order.
Legal Compliance: If required by law, court order, or government authority.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We use cookies to enhance your browsing experience. Cookies help us remember your preferences, understand how you use our site, and show you relevant content.
You can disable cookies through your browser settings. However, doing so may affect certain features of the website.
- Essential cookies (required for the store to function)
- Analytics cookies (to understand visitor behaviour)
- Marketing cookies (to show relevant offers)
We take the security of your information seriously. All transactions on our store are encrypted using SSL (Secure Socket Layer) technology. Payment information is processed through PCI-DSS compliant payment gateways and is never stored on our servers.
We retain your personal information for as long as your account is active or as needed to provide our services. If you request deletion of your data, we will process the request within 14 days, subject to any legal obligations.
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at info@cmsexports.com.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any information.
Our store is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us immediately.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
For any privacy-related questions or concerns:
Email: info@cmsexports.com
Phone / WhatsApp: +91-9528822576
Website: www.cmsexports.com
Address: CMS Exports, Kanth Marg, Moradabad — 244001, Uttar Pradesh, India
